Specialist, Premium Support

Airbnb(7 days ago)

JapanOnsiteFull TimeMedior$79,522 - $106,998 (estimated)Customer Service

About this role

Airbnb is hiring a CS Specialist, Premium Support based in Japan to deliver exceptional customer service to its community, including high-profile and Luxury segment members. The role represents Airbnb on the front line, handling complex, high-touch interactions and evolving responsibilities as business needs change. It emphasizes professionalism, confidentiality, and adaptability while working closely with internal stakeholders.

View Original Listing

Required Skills

Communication
Active Listening
Empathy
Multitasking
Prioritization
Problem Solving
Stakeholder Management
CRM
MacOS
Google Suite

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About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.