Specialist Support Officer - Vulnerable Customers
Capital on Tap
About this role
The Vulnerability Officer provides specialist support to vulnerable customers in arrears within the Specialist Support team, ensuring customers are treated with care and respect. The role focuses on assessing vulnerability, reviewing accounts and hardship documentation, and supporting complex cases. It contributes to developing strategies and trends tracking to improve outcomes for vulnerable customers.
Skills
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
Recent company news
BankrateCapital on Tap Business Credit Card review: Solid with a chance at a high credit limit
Dec 19, 2025
ForbesCapital On Tap Business Credit Card Review
1 month ago
FinTech GlobalCapital on Tap closes £500m deal to boost SMB credit
Nov 21, 2025
FF News | Fintech FinanceCapital on Tap Accelerates SMB Support with Record-Breaking £500M Public Markets Funding Deal
Nov 20, 2025
NerdWalletCapital on Tap: A Respectable Cash-Back Card With Potential for Low APR
Oct 2, 2025
About Capital on Tap
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Capital on Tap.
Salary
$69k – $92k
per year
More jobs at Capital on Tap
Similar Jobs
Customer Support Officer - Mortgage Collections
Shawbrook
Customer Support Officer (Collections & Recoveries)
Shawbrook
Customer Support Officer (Collections & Recoveries)
AWE plc
Customer Support Officer (Collections & Recoveries)
Shawbrook
Collections & Recoveries Officer
Shawbrook
Vulnerable Customer Manager
AWE plc