Specialist Support Officer - Vulnerable Customers
Capital on Tap(1 month ago)
About this role
The Vulnerability Officer provides specialist support to vulnerable customers in arrears within the Specialist Support team, ensuring customers are treated with care and respect. The role focuses on assessing vulnerability, reviewing accounts and hardship documentation, and supporting complex cases. It contributes to developing strategies and trends tracking to improve outcomes for vulnerable customers.
Required Skills
- Inbound Calls
- Case Management
- Portfolio Management
- Vulnerability Assessments
- Account Review
- Hardship Review
- SLA Management
- Stakeholder Collaboration
- Data Analysis
- Time Management
+3 more
About Capital on Tap
capitalontap.comCapital on Tap is a UK-based fintech that issues business credit cards designed for small and growing businesses. Its cards offer high credit limits (up to £250,000), uncapped 1% cashback, unlimited supplementary cards and no joining, annual, FX or ATM fees. Businesses can apply online for a fast decision (the site promotes instant decisions) and access tools to manage spending and improve cashflow. Headquartered in London, Capital on Tap targets SMEs that need flexible credit and straightforward rewards without hidden charges.
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