Complaints and Vulnerable Customers Lead, Telecoms
Monzo(8 days ago)
About this role
Complaints and Vulnerable Customers Lead on Monzo’s Telecoms team, working on telecoms products for UK customers. This senior, UK-remote role focuses on strategy and compliance to ensure accessible customer experiences and alignment with Ofcom regulations while collaborating across product and operations.
Required Skills
- Complaints Handling
- Vulnerable Customers
- Ofcom Regulations
- Policy Ownership
- Product Development
- Operational Delivery
- Stakeholder Management
- Mentoring
- Strategic Thinking
- Regulatory Compliance
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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