Speech Analyst - II

Observe.AI(23 days ago)

HybridFull TimeMedior$106,974 - $143,139 (estimated)Customer Success

About this role

A Speech Analyst at Observe.AI converts spoken-language data into strategic insights to improve customer experience and advance the company’s AI voice platform. The role emphasizes identifying trends, resolving accuracy challenges, and enabling organizations to demonstrate measurable ROI from voice analytics. The position works closely with customers and cross-functional teams to shape evaluation approaches and scale quality programs.

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Required Skills

Speech Analytics
QA Automation
Accuracy Auditing
Configuration
KPI Analysis
Project Management
Presentation
Demo Design
POC Management
Pre-Sales

+2 more

About Observe.AI

observe.ai

Observe.AI is a leader in AI-powered customer experience, offering enterprise-ready AI Agents that deliver human-like conversations and predictable outcomes. Its platform is built for noisy, real-world calls and complex contact-center workflows, accurately capturing intent, enforcing mission-critical steps, and integrating with 250+ systems. With built-in QA and governance, the agents continuously learn and improve performance. Enterprises use Observe.AI to automate interactions, boost agent productivity, and improve customer outcomes.