Sr. Analyst, Planning & Scheduling

Philip Morris International(1 month ago)

HybridFull TimeSenior$0 - $0Workforce Management

About this role

A Senior Analyst, Planning & Scheduling oversees workforce planning for contact management operations to ensure efficient use of resources and achievement of performance targets. The role supports business stakeholders with staffing forecasts, financial outlooks, and the upkeep of workforce management systems across international, 24/7 programs. It acts as a liaison between operations, quality, and training to align planning with business needs.

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Required Skills

Workforce Management
Scheduling
Forecasting
Financial Reporting
Data Analysis
Microsoft Office
Communication
WFM Tools
Multitasking
Coaching

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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