Workforce Forecast Planner
Global Payments(2 months ago)
About this role
This role at Global Payments is responsible for developing and maintaining accurate forecasts and capacity plans to ensure optimal staffing across all customer contact channels. The position supports workforce strategy by translating business drivers into headcount and schedule requirements and communicates insights to stakeholders. It operates within a high-volume payments contact center environment and partners across functions to align staffing with business needs.
Required Skills
- Forecasting
- Capacity Planning
- Statistical Modeling
- Data Analysis
- Workforce Management
- WFM Platforms
- Excel
- VBA
- Tableau
- Power BI
+2 more
Qualifications
- Bachelor's Degree (Preferred)
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