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© All Rights Reserved. ApplyBlast.com
HCL Group
A Service Desk Lead oversees global IT support operations, ensuring seamless collaboration with account management and cross-functional teams to deliver high-quality service aligned with SLA commitments. The role focuses on driving operational efficiency, improving first contact resolution, and enhancing customer experience through proactive governance and continuous improvement initiatives. This position acts as a key bridge between service desk operations, field service, and resolver groups to ensure end-to-end service delivery excellence.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
18% above the average for this role