Sr Consultant, Customer Experience (Billing and Payments)
Nationwide(19 days ago)
About this role
Senior Consultant, Customer Experience at Nationwide partners with enterprise teams to advance customer‑centric strategy through insights and product development. The role focuses on shaping CX frameworks, defining opportunity areas, and influencing stakeholders with data‑driven narratives. It operates within the Office of the Chief Customer Officer to drive organization‑wide alignment toward improved customer outcomes.
Required Skills
- Customer Experience
- Insight Storytelling
- Stakeholder Influence
- Workshop Facilitation
- Project Management
- Data Analysis
- Ethnography
- Research Methods
- Strategic Planning
- Executive Presence
+3 more
Qualifications
- Undergraduate Degree in Customer Experience, Human‑Computer Interaction, Psychology, Information Science, Communications or Related Field
About Nationwide
nationwide.comNationwide offers insurance, retirement and investing products that protect your many sides. Get home and auto insurance quotes online or find a local agent
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