Sr. Customer Service Manager
ShipMonk(26 days ago)
About this role
A Senior Manager, Client Experience at ShipMonk leads and evolves client experience operations across the West region, overseeing CX managers and multi-site teams. The role focuses on scaling systems and AI-enhanced support solutions to improve merchant experiences within a 3PL and logistics environment.
Required Skills
- Leadership
- Coaching
- Performance Mgmt
- Data Analysis
- Forecasting
- Workforce Planning
- Escalation Management
- Process Improvement
- AI Integration
- CRM
+1 more
About ShipMonk
shipmonk.comWP Rocket is a premium WordPress performance plugin that speeds up websites through caching and front-end optimizations. It delivers page caching, cache preloading, static file minification/concatenation, lazy-loading of images, database cleanup, and CDN/Cloudflare integration to reduce load times and bandwidth. Designed for ease of use, WP Rocket offers a simple dashboard and one‑click performance toggles so site owners and agencies can get faster, SEO-friendly sites without deep technical work. The product includes regular updates, support, and broad compatibility with popular themes, page builders, and eCommerce plugins like WooCommerce.
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