Customer Experience Strategy & Operations Manager (NY)

Notion(2 months ago)

New York, NYOnsiteFull TimeManager$150,632 - $196,373 (estimated)Revenue Operations & Strategy

About this role

The Customer Experience Strategy & Operations Manager at Notion will partner closely with CX leadership to drive initiatives that enhance customer value and streamline operations for the company's 100M+ users. Responsibilities include strategic planning, demand forecasting, workforce management, and process optimization, supporting the integration of AI and automation tools. The role requires strong analytical skills and experience in CX strategy and operations, as well as the ability to influence stakeholders across various departments to improve customer experiences at scale.

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Required Skills

Customer Experience
Strategic Planning
Process Design
Operational Rigor
Demand Forecasting
Capacity Modeling
Workforce Management
Resource Allocation
KPI Reviews
Performance Analysis

+10 more

Qualifications

BA/BS required
advanced degree preferred

About Notion

www.notion.com

Notion is an innovative productivity platform designed as an AI workspace that enhances team collaboration and performance. It enables users to create custom agents that assist in automating tasks, organizing information, and streamlining workflows. With features like AI meeting notes and powerful search capabilities, Notion serves as a centralized hub for teams to manage various projects and improve efficiency. Its versatility makes it a preferred choice for businesses aiming to enhance their operational workflows and productivity.