Sr Customer Success Manager, Commercial (German)

1Password(25 days ago)

RemoteFull TimeSenior$121,157 - $163,518 (estimated)GTM

About this role

The Sr. Customer Success Manager, Commercial (German) at 1Password is responsible for fostering long-term relationships with clients by acting as a trusted advisor throughout their 1Password lifecycle. This role requires guiding customers through best practices, enhancing tool adoption, and ensuring revenue retention, while collaborating closely with onboarding and sales teams to identify growth opportunities. Fluency in English and German is essential, along with a minimum of 4 years of experience in SaaS or tech customer success roles. The position involves proactive engagement with stakeholders, from team members to C-level executives, to drive customer satisfaction and optimal product usage.

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Required Skills

Customer Relationship Management
Strategic Engagement
Communication Skills
Customer Advocacy
Problem Solving
SaaS Expertise
Stakeholder Collaboration
Technical Translation
Revenue Retention
Data Management

+6 more

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.