Sr. Customer Support Engineer, Deployments - US

ZEDEDA(2 months ago)

RemoteFull TimeSenior$130,000 - $150,000Customer Support

About this role

The Senior CSE, Deployments at ZEDEDA leads complex, long-term edge computing deployments for Fortune 500 customers in a remote U.S.-based role. This position focuses on building trusted technical relationships while guiding customers through deployment lifecycles lasting 12–24 months. The role sits within Customer Support and emphasizes ensuring smooth, secure, and scalable use of ZEDEDA’s edge management platform. It also involves maintaining documentation and contributing to continuous improvement of deployment processes.

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Required Skills

Customer Support
Technical Deployments
Troubleshooting
Root-Cause Analysis
Technical Writing
Project Management
Customer Education
Escalation Management
On-Call Support
Linux Administration

+27 more

Qualifications

BS Computer Science
BS Information Technology
Certified Kubernetes Administrator

About ZEDEDA

zededa.com

ZEDEDA provides an open, distributed, cloud-native edge management and orchestration platform that helps enterprises deploy, secure, and operate applications across heterogeneous edge devices at scale. Built around open-source EVE and the ZED platform, it offers zero‑touch provisioning, lifecycle management, remote monitoring, and hardware-rooted security for containers, VMs and Kubernetes workloads. ZEDEDA targets industrial IoT, retail, telecom and other distributed environments where centralized policy, compliance and resilient operation are critical. Customers choose ZEDEDA for its open architecture, enterprise-grade security, and ability to manage large, geographically dispersed fleets.