Sr. Customer Support Specialist

HighLevel(3 days ago)

RemoteFull TimeSenior$50,000 - $70,000Customer Support

About this role

HighLevel is a global, remote-first company providing AI-powered sales and marketing solutions for businesses and agencies. The role involves providing advanced technical support and troubleshooting for their product, working closely with other support staff and product teams to resolve complex issues and improve support processes.

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Required Skills

Customer Support
Troubleshooting
Technical Support
Product Knowledge
Client Relations
Communication
Problem Solving
Documentation
API

Qualifications

BA/BS in Computer Science or equivalent
1+ year of experience with GoHighLevel

About HighLevel

gohighlevel.com

GoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.

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