Twilio

Technical Support Engineer

Twilio(11 days ago)

RemoteFull TimeMedior$60,000 - $70,000Customer Support
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About this role

Twilio is hiring a Technical Support Engineer to assist customers using their Programmable Messaging product. The role involves providing technical support, troubleshooting, and guiding customers in developing SMS applications, while collaborating with teams to resolve issues and improve the customer experience.

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Required Skills

  • API
  • Troubleshooting
  • Customer Service
  • JavaScript
  • Debugging
  • Networking
  • Zendesk
  • Communication
  • Problem Solving
  • Support
Twilio

About Twilio

twilio.com

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.

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