Sr. Engineer, Backend

Dialpad(1 month ago)

HybridFull TimeMedior$101,004 - $134,110 (estimated)Product Engineering

About this role

This role is for an engineer on Dialpad’s Product Engineering — Analytics team responsible for building and maintaining large-scale, customer-facing analytics and search features. The position focuses on designing and optimizing information retrieval and distributed systems, including hybrid search and dense vector techniques, to deliver high-performance, highly available search services. The role is collaborative and involves translating business requirements into technical solutions, evaluating new technologies, and mentoring junior engineers.

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Required Skills

Information Retrieval
Distributed Systems
Search Engines
Indexing
Analyzers
Ranking Techniques
Reranking
Dense Vectors
NLP
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+18 more

About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.