Sr. Manager, CX Lead (Commercial Forward Impact Team)
Pfizer(28 days ago)
About this role
Pfizer is hiring a Senior Manager CX Lead to drive customer experience innovation within Commercial Forward Impact Teams, translating customer insights and business priorities into validated prototypes and MVPs. The role partners with designers, product leads, and engineers to shape experience strategy and ensure solutions align with customer needs and enterprise objectives. It focuses on accelerating delivery through AI-augmented approaches and cross-functional stakeholder engagement.
Required Skills
- CX Leadership
- Journey Mapping
- Rapid Prototyping
- Figma AI
- User Testing
- Stakeholder Management
- Facilitation
- Agile Methodologies
- AI Tools
- Research Synthesis
+2 more
Qualifications
- Bachelor's Degree
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