Sr. Manager, Implementation

HighLevel(16 days ago)

RemoteFull TimeManager$92,000 - $134,000Customer Success

About this role

Senior-level manager leading HighLevel’s Customer Success organization to maximize customer lifetime value, product adoption, and satisfaction across a large SaaS platform. The role represents the voice of the customer internally while building and scaling teams, processes, and data-driven programs to support growing enterprise and agency customers. This position operates in a remote-first environment and partners cross-functionally to influence product and operational strategy.

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Required Skills

Team Management
Coaching
Customer Retention
Customer Success
Data Analysis
Performance Management
Project Management
Stakeholder Management
Process Improvement
Onboarding

+8 more

Qualifications

BA/BS in Relevant Field

About HighLevel

gohighlevel.com

GoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.

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