Customer Success Manager (SMB) (Position located in Leeds, England)

KnowBe4(3 years ago)

HybridFull TimeMedior$102,275 - $135,578 (estimated)Customer Success

About this role

KnowBe4 is hiring a Customer Success Manager (SMB) to own a portfolio of small-to-medium business customers and maximize their lifetime value through ensuring successful product adoption and ongoing satisfaction. The role focuses on driving customer outcomes, supporting onboarding and renewals, and partnering across teams to deliver value and growth. The CSM will engage with management and executive stakeholders to maintain strong relationships and represent the customer internally.

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Required Skills

Relationship Building
Consultative Strategy
Assessments
Onboarding
Technical Coordination
Usage Monitoring
Adoption Management
Business Reviews
Strategic Reviews
Cross-Functional Collaboration

+5 more

Qualifications

Associate's Degree

About KnowBe4

knowbe4.com

KnowBe4 is a Human Risk Management (HRM) platform that helps organizations reduce human-driven cyber risk through security awareness training, simulated phishing, and cloud email protection. Its HRM+ SaaS offering bundles interactive training content, automated phishing simulations, reporting and remediation tools, and incident response automation to measure and lower employee risk. The platform integrates with common email and cloud systems and is used by thousands of organizations — including 47 of the top 50 cybersecurity firms. Customers choose KnowBe4 for its broad content library, ease of deployment, measurable metrics, and phishing incident automation.