Customer Success Manager II
Box(1 month ago)
About this role
This Customer Success role at Box manages post-sales relationships with top enterprise customers, ensuring successful onboarding, adoption, and long-term satisfaction. The position serves as the customer advocate internally, aligns with executive stakeholders, and collaborates across Sales, Product, Engineering, and Support to drive product value and reduce churn.
Required Skills
- Customer Success
- Account Management
- Product Knowledge
- Deployment
- Change Management
- Adoption
- Retention
- Churn Mitigation
- Stakeholder Management
- Collaboration
+8 more
Qualifications
- Bachelors Degree
About Box
box.comBox is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.
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