Senior Customer Success Manager

ComplyAdvantage(29 days ago)

HybridFull TimeSenior$129,188 - $173,215 (estimated)Customer Success

About this role

A Senior Customer Success Manager at ComplyAdvantage partners with strategic clients to maximize value from the company’s SaaS anti-money-laundering platform and serves as the customers’ advocate internally. The role works closely with product and cross-functional teams to convey customer needs and influence product direction. This is a senior position within the customer success organization at a growth-stage company with global operations and employee benefits including equity and healthcare.

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Required Skills

Customer Success
Onboarding
Training
Adoption
Client Relations
Implementation
Support
Churn Reduction
Renewals
Upsell

+7 more

About ComplyAdvantage

complyadvantage.com

ComplyAdvantage is an AI-driven compliance company that helps banks, fintechs, and other regulated businesses detect financial crime, AML, sanctions, and fraud risk. Their platform combines proprietary global risk data, machine‑learning screening, transaction monitoring, and continuous watchlist coverage to automate labor‑intensive processes, reduce false positives, and cut onboarding times (they claim up to 95% of reviews can be automated and onboarding time halved). Delivered via APIs and integrations, ComplyAdvantage enables teams to scale investigations, streamline workflows, and stay current with evolving regulatory requirements.