Sr. Retention Closer - Customer Success LATAM
Hotmart(5 days ago)
About this role
The Retention Closer is a senior Customer Success role focused on retaining and growing high-impact accounts by driving value-based commercial negotiations. The position centers on aligning Hotmart’s platform and long-term client objectives to maximize GMV and customer loyalty. Success is measured by win rate in complex retention and renewal conversations.
Required Skills
- Negotiation
- Consultative Sales
- Data Analysis
- Salesforce
- Proposal Creation
- Stakeholder Influence
- Funnel Ownership
- Presentation
- Product Knowledge
- Closing
About Hotmart
hotmart.comHotmart is a global platform that helps creators sell and distribute digital products — online courses, ebooks, memberships, and other downloadable content. It offers hosting, payment processing, checkout and subscription tools plus an affiliate network and marketplace to expand distribution. Built-in marketing, analytics and community features help creators monetize and grow, with localization across languages and currencies. Hotmart’s ecosystem and apps aim to make it easy for people to teach what they know and for learners to access content worldwide.
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