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© All Rights Reserved. ApplyBlast.com
Virginia Mason Medical Center
The Sr. Contact Center Workforce Management Analyst manages contact center resource schedules to optimize workforce utilization and identify opportunities for operational improvement. The role involves analyzing historical data, developing accurate forecasts for call, chat, and email volume, creating agent schedules, and monitoring real-time adherence to meet service level agreements. This position requires strong analytical and forecasting skills, attention to detail, and a deep understanding of contact center dynamics and key performance indicators.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Virginia Mason Medical Center.
Virginia Mason Medical Center didn’t post a salary, so this is our estimate from similar listings.