Staff Business Technology & IT Help Desk

Ironclad(3 months ago)

San Francisco, CAOnsiteFull TimeManager$128,102 - $167,774 (estimated)Finance

About this role

The Staff Business Technology & IT Help Desk role at Ironclad focuses on leading the end user services team by managing inbound support tickets and ensuring high-quality customer service. Responsibilities include asset management, developing IT best practices, and providing executive-level technology support while collaborating with various teams to address technology challenges as the company scales. The position requires technical experience with SaaS products, proficiency in G-Suite and endpoint management, and an understanding of networking principles.

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Required Skills

Team Leadership
Customer Support
Asset Management
Systems Proactivity
Enablement Support
Executive Support
Collaboration
Security Compliance
Documentation Management
Technical Management

+14 more

Qualifications

G-Suite admin
Jamf certifications (200/300)

About Ironclad

ironcladapp.com

Ironclad is a leading provider of AI-powered contract lifecycle management (CLM) solutions designed to streamline and optimize how businesses manage their contracts. The platform empowers organizations to create, review, and execute contracts efficiently, reducing legal risks and enhancing collaboration across departments. With strong integrations and automation capabilities, Ironclad enables teams to scale their contract processes while maintaining visibility and control. Recognized as a leader in the field by major industry analysts, Ironclad helps companies improve their contract management practices through innovative technology and expert insights.

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