Staff Product Manager - (Customer Retention - Platform)
HighLevel(1 month ago)
About this role
The Staff Product Manager for Customer Retention at HighLevel owns the end-to-end product strategy and execution to reduce churn and increase long-term customer value across a global SaaS platform. The role focuses on defining the vision and KPIs for retention, using data and customer insights to guide product decisions. This position operates in a highly collaborative, cross-functional, and remote-first environment, influencing both product direction and business outcomes. The role is based in India and supports a large-scale, high-growth, AI-powered sales and marketing platform.
Required Skills
- Product Strategy
- Roadmap Ownership
- Customer Retention
- Churn Reduction
- Data Analysis
- Cohort Analysis
- KPI Definition
- Predictive Modeling
- A/B Testing
- User Research
+16 more
About HighLevel
gohighlevel.comGoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.
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