Staff Software Engineer, AI Phone Assistant

Zocdoc(3 months ago)

HybridFull TimeSenior$180,000 - $270,000Engineering

About this role

Senior software engineering role to build Zocdoc’s AI Phone Assistant (Zo), an intelligent voice agent that handles inbound calls for hospitals and doctor’s offices. The position focuses on designing, evaluating, and scaling AI-driven products and platforms, moving solutions from experimentation and prototyping into production. The role requires close collaboration with product, design, and data science teams to deliver patient-facing AI capabilities.

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Required Skills

C#
Distributed Systems
Microservices
LLMs
Prompt Engineering
Model Integration
System Optimization
Scalable Systems
Observability
Performance Tuning

+5 more

About Zocdoc

zocdoc.com

Zocdoc is an online healthcare marketplace that helps patients find and book in-person and telehealth appointments with doctors, dentists, and other providers. Users can search by specialty, location, insurance, availability, and read patient reviews, then book appointments in real time with reminders and digital check‑in. For clinicians and practices, Zocdoc offers scheduling and practice‑management tools to accept online bookings, fill openings, and manage patient flow. The platform emphasizes convenience and matching patients with in‑network providers quickly.