Staff Technical Support Account Manager

Findhelp, A Public Benefit Corporation(16 days ago)

Madison, WIOnsiteFull TimeSenior$85,000 - $95,000R&D

About this role

Findhelp is seeking a Staff Technical Solutions Engineer to support their expanding customer base by delivering technical solutions, supporting implementation, and serving as a technical subject matter expert. The role emphasizes customer success, technical troubleshooting, and cross-functional collaboration within a mission-driven social care platform.

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Required Skills

SQL
APIs
Python
Javascript
Webhooks
Data Exploration
Integration
Customer Support
Technical Troubleshooting
Project Management

About Findhelp, A Public Benefit Corporation

findhelp.com

Findhelp (formerly Aunt Bertha) operates a national social care network and platform that helps people find and connect with free or reduced‑cost social services. It provides a searchable, verified directory of service providers plus tools for referral management, eligibility screening, scheduling, and outcomes tracking. Healthcare organizations, payers, government agencies, and community nonprofits use the platform and integrations to coordinate referrals and address patients’ social determinants of health. The company emphasizes provider verification, data and analytics, and workflows/APIs to streamline community resource referrals at scale.

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