Strategic Account Manager
Intradiem
About this role
A Strategic Account Manager at Intradiem supports revenue-generating efforts for strategic customers and helps ensure successful adoption of the company’s AI-powered intelligent automation platform. The role works closely with the VP of Strategic Accounts and cross-functional teams to sustain customer value, manage contractual relationships, and support renewals and expansions. It is a client-facing, mid-level position focused on driving retention and growth within an existing customer base.
Skills
Qualifications
About Intradiem
intradiem.comIntradiem provides workforce automation software for contact centers, using real-time operational data to automate tasks such as agent coaching, schedule adjustments, and employee engagement activities. Its platform is designed to help contact center operations improve efficiency, service levels, and agent productivity.
Recent company news
Business WireIntradiem Delivers Record 2025 Results, Enters 2026 with Strong Momentum
3 weeks ago
InformationWeekJennifer Lee, President & Co-CEO, Intradiem
Jun 18, 2025
Built InIntradiem Secures $35M to Enhance Its AI Solution for Customer Service Teams
Dec 1, 2021
citybizKimberly Hiler Joins Intradiem as Chief People Officer
Sep 14, 2021
HRTech SeriesIntradiem Continues Strong UK Growth With Virgin Media and AXA Launches
Jan 14, 2022
About Intradiem
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Intradiem.
Salary
$88k – $118k
per year