Supervisor, Customer Support
Western Digital
About this role
The Customer Service Supervisor at Western Digital oversees service quality and customer satisfaction across global contact and service centers, focusing on AI, analytics, and automation to improve operations. The role includes managing multi-language call center activities, vendor partnerships, training, and implementing AI-powered support solutions.
Skills
About Western Digital
westerndigital.comWestern Digital (WD) is a global leader in digital storage solutions, designing and manufacturing hard disk drives (HDDs), solid‑state drives (SSDs), and branded storage systems for consumers and enterprise customers. Its product portfolio serves PCs, Macs, NAS, gaming rigs, media professionals (G‑Technology), data centers and AI data cycles, with offerings tuned for capacity, performance, and reliability. WD supports customers with global sales, warranties, friendly technical support, and consumer-friendly policies such as free shipping and a 30‑day return window.
About Western Digital
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Western Digital.
Salary
$70k – $95k
per year
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