Technical Support Engineer

Intradiem(7 days ago)

RemoteFull TimeMedior$35,000 - $45,000Technical Support

About this role

Intradiem is a technology company specializing in AI-powered Intelligent Automation solutions for customer service and contact centers. They focus on developing innovative tools to support customer service agents and back-office teams, aiming to improve efficiency and customer satisfaction.

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Required Skills

SQL
CRM
Troubleshooting
Customer Service
AI Tools
Fiddler
Wireshark
Windows
Support
Product Support

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field

About Intradiem

intradiem.com

WP Rocket is a WordPress performance optimization plugin that speeds up sites through intelligent caching and front‑end performance features. It offers page caching, cache preloading, file minification/concatenation, lazy loading for images and iframes, GZIP compression, and CDN/DNS prefetch integration. The plugin also provides database cleanup, heartbeat control, deferred JavaScript loading, and eCommerce‑friendly settings while maintaining compatibility with popular themes and plugins. Distributed as a premium product, WP Rocket emphasizes easy setup, developer hooks, and support/documentation to help sites improve load times and Core Web Vitals.

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