Supervisor, Platform Support

The Trade Desk(1 month ago)

HybridFull TimeManager$58,300 - $106,800Technical Support

About this role

A Support Supervisor at The Trade Desk leads a global technical support team focused on ensuring platform reliability and timely incident resolution. The role emphasizes ownership of daily operations, coordination of regional handoffs, and adherence to SLAs. The supervisor also supports team development through mentorship, training, and performance management while enabling cross-functional collaboration.

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Required Skills

Queue Management
Ticketing
Operations
Handoffs
Case Assignment
Prioritization
Troubleshooting
Platform Support
Incident Management
Knowledge Base

+13 more

Qualifications

Bachelor's Degree

About The Trade Desk

thetradedesk.com

The Trade Desk is a global advertising technology company offering an omnichannel demand-side platform (DSP) for programmatic buying of digital ads across display, video, mobile, audio and connected TV. Its platform combines audience data, real-time bidding, campaign planning and measurement tools to support both brand-building and performance marketing. Advertisers and agencies use The Trade Desk for its scale, integrations with publishers and data partners, advanced targeting and reporting, and focus on transparent, data-driven media buying.