Supervisor, Service Recovery (Dublin)

Airbnb(19 days ago)

Dublin, IrelandOnsiteFull TimeManager$64,800 - $75,600Community Operations

About this role

A leader on Airbnb's AirCover Service Recovery team responsible for guiding response to the platform's most sensitive, time-critical escalations and serving as the operational lead when the Operations Manager is unavailable. The role focuses on shaping escalation strategy, ensuring consistent decision-making under pressure, and developing a high-performing team of escalation specialists who engage with senior stakeholders.

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Required Skills

Escalation Management
Incident Management
Stakeholder Management
Performance Management
Crisis Management
Risk Mitigation
Executive Communication
Coaching
Strategic Thinking
Operational Discipline

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About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.

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