Support Engineer (JetBrains Academy)

JetBrains(2 months ago)

RemoteFull TimeJunior$55,531 - $74,499 (estimated)Customer Support

About this role

A Support Engineer at JetBrains Academy provides technical support to educators and learners using JetBrains educational products. The role involves assisting users with setup, configuration, and resolving technical issues to enhance their educational experience.

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Required Skills

Customer Support
Communication
Troubleshooting
Technical Support
CRM
Configuration
Remote Support
IDEs
Automation
Lab Management

About JetBrains

jetbrains.com

JetBrains is a software vendor that builds developer tools and platforms, best known for the IntelliJ IDEA Java IDE and the Kotlin programming language. It offers a family of intelligent, productivity-focused IDEs (including PyCharm, WebStorm, CLion, Rider, PhpStorm, DataGrip and ReSharper) alongside team and DevOps products like TeamCity, YouTrack and Space. JetBrains emphasizes smart code completion, refactorings, deep language support, extensibility via plugins, and increasingly integrates AI-assisted features to speed development. Its products serve individual developers and teams across platforms with both commercial and free/community editions.

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