Support Engineer
Cassidy AI(3 months ago)
About this role
A Support Engineer at Cassidy is responsible for assisting customers with troubleshooting and resolving issues related to their AI automation platform, which integrates with tools like Salesforce, HubSpot, and Slack. This role involves diagnosing live automation problems, documenting bugs, working collaboratively with engineering and product teams, and contributing to support documentation. The Support Engineer will also help ensure system performance and assist during customer onboarding to facilitate smooth technical setups.
Required Skills
- Customer Support
- Debugging
- Troubleshooting
- Integrations
- API Navigation
- Documentation
- Collaboration
- System Monitoring
- Automation Tools
- Communication Skills
+5 more
About Cassidy AI
www.cassidyai.comCassidy AI specializes in automating business processes through AI-driven solutions that leverage existing company data. The platform seamlessly integrates with various tools to enhance workflows, focusing on tasks such as customer support, lead qualification, and RFP processing. By harnessing an organization's knowledge, Cassidy AI aims to improve efficiency and streamline operations, allowing companies to concentrate on their core activities.
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