Support Engineer
Cassidy AI
About this role
A Support Engineer at Cassidy is responsible for assisting customers with troubleshooting and resolving issues related to their AI automation platform, which integrates with tools like Salesforce, HubSpot, and Slack. This role involves diagnosing live automation problems, documenting bugs, working collaboratively with engineering and product teams, and contributing to support documentation. The Support Engineer will also help ensure system performance and assist during customer onboarding to facilitate smooth technical setups.
Skills
About Cassidy AI
www.cassidyai.comCassidy AI specializes in automating business processes through AI-driven solutions that leverage existing company data. The platform seamlessly integrates with various tools to enhance workflows, focusing on tasks such as customer support, lead qualification, and RFP processing. By harnessing an organization's knowledge, Cassidy AI aims to improve efficiency and streamline operations, allowing companies to concentrate on their core activities.
About Cassidy AI
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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