Asana

Support Knowledge and Communications Manager

Asana(1 month ago)

HybridFull TimeSenior$164,000 - $186,000Customer Product Support
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About this role

The Support Knowledge and Communications Manager is an individual contributor role focused on designing, implementing, and continuously improving Asana’s global support knowledge bases and change management programs. The role ensures customers and internal stakeholders have access to accurate, user-friendly information and partners cross-functionally with Support Operations, Engineering, Product, and Enablement. This position is based in San Francisco and follows an office-centric hybrid schedule.

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Required Skills

  • Knowledge Management
  • Knowledge Bases
  • Change Management
  • Internal Communications
  • Content Authoring
  • Copy Editing
  • AI Workflows
  • Automation
  • Multimedia Production
  • Documentation

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Asana

About Asana

asana.com

Asana is a cloud-based work management platform that helps teams organize, track, and manage projects, tasks, and workflows. It offers task lists, boards, timelines, calendars, goals, automation rules, reporting, and integrations with popular tools like Slack, Google Drive, and Microsoft Teams. Asana serves organizations from small teams to enterprises with admin controls, security features, and analytics. Teams choose it for its intuitive interface, flexible workflows, and strong collaboration capabilities.

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