Knowledge Manager, Professional Services

Adyen(1 month ago)

Amsterdam, NetherlandsOnsiteFull TimeDirector$138,122 - $186,291 (estimated)Professional Services

About this role

The Head of Professional Services Excellence will lead a newly created team within Adyen’s Professional Services organization to build the systems, insights, and capabilities needed for scalable, consistent delivery. Reporting to the VP of Professional Services and sitting alongside the leadership team, the role focuses on enabling teams to spend more time on high-value customer interactions by improving knowledge, tooling, and ways of working. The position is based in the Amsterdam office and follows an office-first approach.

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Required Skills

Content Strategy
Technical Writing
Knowledge Management
Knowledge Base
Collaboration
Stakeholder Management
Writing
Editing
Governance
Taxonomy

+5 more

About Adyen

adyen.com

Adyen is a global payments platform that provides end-to-end payments infrastructure for businesses, handling online, mobile, and in-person transactions with a single unified solution. It combines payment processing, acquiring, risk and fraud management, and reconciliation tools, plus support for many local payment methods and currencies. Merchants use Adyen for its real-time reporting, developer-friendly APIs, and built-in tools to optimize authorization rates and simplify global expansion. The company serves large retailers, marketplaces and enterprises seeking a single provider for global payments and unified commerce.