Support Operations Coordinator

Biofourmis

2 months ago

3.1 on Glassdoor

Hybrid

Full Time

Medior

2 applicants

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About this role

The Support Operations Coordinator is the operational backbone for the customer support team, responsible for ensuring support operations run smoothly and service quality meets company standards. The role focuses on building and improving the systems and infrastructure that enable scalable, repeatable support delivery and clear visibility into team performance. This position partners with leadership to align workforce capacity with business needs and continuous improvement initiatives.

Skills

Qualifications

Bachelor's Degree in Business or OperationsEquivalent Experience

About Biofourmis

biofourmis.com

Biofourmis is a digital health company that partners with healthcare organizations, payers, and life science companies to expand delivery of care using AI-driven remote monitoring and personalized digital therapeutics. Its Biovitals platform ingests wearable and clinical data, applies predictive analytics to detect early signs of deterioration, and delivers tailored interventions and clinician workflows to support virtual care and value-based programs. Biofourmis is used to scale remote patient monitoring, decentralized clinical trials, and post-acute care, helping organizations move care safely outside traditional settings.