Technical Support Analyst

Biofourmis(1 month ago)

HybridFull TimeMedior$94,798 - $126,013 (estimated)Technical Support

About this role

The Technical Support Analyst is the primary customer-facing role for the CopilotIQ+Biofourmis platform, responsible for ensuring users have a reliable and positive experience. The position represents the voice of users, helps maintain trust and satisfaction, and provides insights to product and operations teams to improve the platform. It supports the delivery of in-home and virtual care by ensuring the platform meets user needs and expectations.

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Required Skills

Customer Service
Troubleshooting
Application Support
User Administration
Problem Solving
Communication
Documentation
Collaboration
Process Improvement
Empathy

Qualifications

Bachelor's Degree or Equivalent

About Biofourmis

biofourmis.com

Biofourmis is a digital health company that partners with healthcare organizations, payers, and life science companies to expand delivery of care using AI-driven remote monitoring and personalized digital therapeutics. Its Biovitals platform ingests wearable and clinical data, applies predictive analytics to detect early signs of deterioration, and delivers tailored interventions and clinician workflows to support virtual care and value-based programs. Biofourmis is used to scale remote patient monitoring, decentralized clinical trials, and post-acute care, helping organizations move care safely outside traditional settings.