Support Operations Specialist (Night Shift)
Aera Technology
About this role
Aera Technology is seeking a support operations specialist to manage escalation pipelines, coordinate cross-functional teams, and improve support processes within their SaaS environment. The role involves maintaining technical documentation, validating auto-generated knowledge content, and tracking operational actions to ensure timely resolution of incidents.
Skills
About Aera Technology
aeratechnology.comIndustry
Technology
Aera Technology is a Decision Intelligence company that helps enterprises become more agile by automating and accelerating complex business decisions. Its flagship Aera Decision Cloud™ and modular Aera Skills™ (e.g., logistics, demand, inventory, procurement, finance, revenue, control tower) connect to enterprise systems, apply AI/ML and real‑time data, and surface recommended actions to improve planning, operations, and financial outcomes. Headquartered in Mountain View, CA, Aera focuses on turning data into fast, explainable decisions so organizations can respond quickly to changing market conditions.
Recent company news
Pulse 2.0Aera Technology: Interview With Co-Founder, President, And CEO Fred Laluyaux About The Agentic Decision Intelligence Company
1 week ago
Business WireAera Technology Named to The Hackett Group® 2025–2026 “50 to Watch” List for Procurement Innovation
2 weeks ago
FoodNavigator-USA.comHershey deploys AI decision-making to solve supply chain disruptions before they happen
3 weeks ago
Yahoo FinanceAera Technology Showcases the Enterprise Impact of Agentic Decision Intelligence at AeraHUB 25 NYC
Oct 21, 2025
Enterprise TimesAera Technology says Decision Intelligence boosted by AI Agents -
Nov 5, 2025
About Aera Technology
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Aera Technology.
Salary
$51k – $71k
per year