Technical Support Specialist III - Store Recovery - 2nd Shift
Eleven(1 day ago)
About this role
The Tier 3 Technical Support Specialist provides advanced escalation support for complex IT issues related to store technologies, networks, and infrastructure. The role involves troubleshooting, analyzing incident trends, managing system updates, and collaborating with resolver groups to ensure resolution and improve support processes.
Required Skills
- Networking
- Troubleshooting
- ITSM
- Active Directory
- Remote Desktop
- POS Systems
- System Logs
- Customer Service
- Security
- Configuration
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