Software Support Specialist I

‎ConnectWise(29 days ago)

HybridFull TimeJunior$61,172 - $81,585 (estimated)Technical Support

About this role

The Software Support Specialist I at ConnectWise is an entry-level support role focused on ensuring partners have a positive experience with company products. The position supports partner success by coordinating with internal teams, contributing to documentation and knowledge resources, and helping ensure timely resolution or escalation of product issues. It emphasizes partner satisfaction, operational continuity, and knowledge sharing.

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Required Skills

Technical Support
Troubleshooting
Customer Service
Communication
Documentation
Knowledge Base
Escalation Management
Queue Management
Remote Support
Interpersonal Skills

+5 more

Qualifications

Bachelor's Degree

About ‎ConnectWise

connectwise.com

ConnectWise is an IT management software company that provides an integrated platform for managed service providers (MSPs) and IT teams to run, secure, and grow their businesses. Its product suite includes professional services automation (PSA), remote monitoring and management (RMM), endpoint management (UEM/UMM), security operations (SOC/NOC), remote support, and cybersecurity tools to automate workflows and deliver services at scale. ConnectWise emphasizes a broad integrations marketplace and partner community to help customers streamline operations, improve response times, and increase recurring revenue. The company also offers training, professional services, and support to help MSPs adopt best practices and accelerate business growth.