Support Specialist – Level 2
Flare
About this role
A Level 2 Support Specialist at Flare provides advanced technical support to customers, handling escalated issues and collaborating with product and engineering teams to improve service quality. The role involves troubleshooting complex problems, documenting solutions, and contributing to support process improvements in a cybersecurity SaaS environment.
Skills
About Flare
flare.ioFlare is a cybersecurity company that provides automated Threat Exposure Management to detect, prioritize, and remediate external cyber threats. Its platform gives security teams unmatched visibility into the external attack surface and cybercrime activity so they can cut off attacks at the source with prioritized, actionable remediation. By combining continuous discovery, risk prioritization, and automated remediation workflows, Flare helps organizations reduce exposure and respond faster to external threats.
About Flare
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$121k – $163k
per year