Support Workforce Management Lead - Americas

Ashby(15 days ago)

RemoteFull TimeSenior$90,000 - $115,000Customer Success

About this role

Ashby is building a scalable, people-centric Support organization and seeks a Workforce Management Lead to develop systems for forecasting, capacity planning, and schedule design across a global team. The role involves strategic planning, cross-functional collaboration, and enabling the support team to meet evolving customer needs and service level agreements.

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Required Skills

Forecasting
Capacity Planning
Data Modeling
Support Metrics
Stakeholder Communication
Scheduling
Operational Planning
Support Analytics
Scenario Modeling
Support Strategy

About Ashby

www.ashbyhq.com

Ashby is an all-in-one recruiting platform designed to streamline the entire hiring process for ambitious teams from startups to enterprises. Combining an Applicant Tracking System (ATS), Customer Relationship Management (CRM), scheduling tools, and analytics, Ashby simplifies recruiting while incorporating advanced AI functionalities. The platform focuses on enhancing candidate experience, automating workflows, and providing real-time insights, enabling organizations to make data-driven hiring decisions efficiently. With a commitment to innovation and user-friendly design, Ashby empowers teams to excel in their hiring efforts.

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