T3 - Analyst Customer Service
Alight Solutions(27 days ago)
About this role
An Analyst - Customer Service (T3) at Alight represents the Service Center and provides timely, accurate participant support via phone and web chat. The role focuses on communicating complex client plans and provisions clearly to enable informed decisions and drive first-call resolution while supporting client and internal service standards.
Required Skills
- Customer Service
- Call Handling
- Verbal Communication
- Written Communication
- SLA Management
- Documentation
- MS Office
- Typing Speed
- Analytical Skills
- Problem Solving
+2 more
Qualifications
- BA
- B.Com
- BCA
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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