T3 - Analyst Customer Service
Alight Solutions(28 days ago)
About this role
An Analyst - Customer Service (T3) at Alight works within the Service Center to provide participant-facing support across voice and web chat channels for multiple client accounts. The role focuses on communicating client plans and provisions to help participants make informed decisions and supports Alight’s mission to champion people and improve lives. The position reports to an assistant manager and is part of the broader customer service organization.
Required Skills
- Verbal Communication
- Written Communication
- CS Tools
- Client Plans
- Documentation
- SOP Adherence
- MS Office
- Typing Speed
- Analytical Skills
- Attention Detail
+4 more
Qualifications
- BA
- B.Com
- BCA
About Alight Solutions
alight.comAlight works with the best-known brands to create a benefits advantage -- an opportunity to optimize costs while delivering a world-class benefits experience.
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