Team Lead, Customer Relations %26 Escalations Management
Justenergy
About this role
Just Energy is seeking a bilingual Team Lead for Customer Relations & Escalations Management in Houston, Texas. The role involves leading a team that handles customer escalation issues, coaching, and process improvement to enhance customer experience and team performance.
Skills
Qualifications
About Justenergy
justenergy.comJust Energy is a retail energy provider serving residential and commercial customers across North America, offering electricity and natural gas supply contracts. It provides fixed-price and variable-rate plans plus green/renewable energy options and energy-management products like smart thermostats and efficiency programs. The company also offers online account management, billing solutions, and business energy procurement and risk-management services. Just Energy positions itself as an alternative to traditional utilities, focused on customer choice, price stability, and cleaner energy options.
About Justenergy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Justenergy.
Salary
$40k – $60k
per year