Senior Customer Escalations Specialist
ASOS
About this role
A Senior Customer Escalations Specialist manages complex and high-risk complaints to enhance customer experience, coaching team members and providing actionable insights to improve processes. The role involves stakeholder collaboration, data analysis, and supporting continuous improvement initiatives.
Skills
About ASOS
asos.comASOS is a UK‑based online fashion retailer offering trend-led clothing, footwear, accessories and beauty products for men and women. It sells a mix of ASOS‑brand items and a wide range of third‑party labels (including marketplace sellers), frequently refreshing collections and editorial content. ASOS serves customers globally through localized websites and mobile apps, with emphasis on fast delivery, easy returns and a digitally native shopping experience. The company is known for targeting young, style‑conscious shoppers with strong visual merchandising and social/influencer marketing.
About ASOS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ASOS.
Salary
$65k – $85k
per year
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