Team Lead, Customer Service

OKX(23 days ago)

HybridFull TimeManager$118,028 - $154,417 (estimated)Customer Service

About this role

A Customer Service Operations Manager at OKX supports the company’s mission to expand access to crypto by overseeing the customer service function across global offices. The role operates within a multinational environment and emphasizes quality, adherence to process, and cross-functional collaboration to maintain service standards.

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Required Skills

Customer Service
KPI Monitoring
Process Improvement
Recruiting
Training
Scheduling
Stakeholder Management
CRM
Zendesk
Cross-Functional

Qualifications

Bachelor's Degree

About OKX

okx.com

OKX is a global cryptocurrency platform that lets users buy, sell, trade and store Bitcoin, Ethereum and hundreds of other tokens via its exchange, mobile app and custodial wallet. It offers spot, margin and derivatives trading, staking and savings (earn) products, a DeFi gateway and an NFT marketplace, along with developer APIs and institutional services. OKX targets both retail and professional traders with advanced trading tools, deep liquidity and security controls, while positioning itself as a Web3 infrastructure provider for global markets.

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