Customer Service Team Lead
Suitsupply(5 months ago)
About this role
A frontline Customer Operations Manager role at Suitsupply that combines hands-on customer case handling with leadership of a team of senior and junior agents. The position focuses on fostering a supportive, trust-based team culture and ensuring high standards of customer experience at the Amsterdam RAI site.
Required Skills
- Leadership
- Coaching
- Performance Management
- Customer Advocacy
- CRM
- Ticketing
- Scheduling
- Prioritization
- Communication
- Adaptability
+1 more
About Suitsupply
careersatsuitsupply.comSuitsupply is a Dutch menswear brand that designs and sells contemporary luxury suits, tailored clothing, shirts and accessories through a global network of stores and e-commerce. The company combines ready-to-wear and made-to-measure tailoring with in-store alterations and styling services, emphasizing high-quality fabrics, sharp cuts, and competitive pricing via a largely direct-to-consumer, vertically integrated model. Known for bold marketing and rapid retail expansion, Suitsupply tightly links design, production and retail to bring seasonal collections to market quickly. Its careers messaging highlights a fast-paced, global and entrepreneurial workplace where creative, driven people can grow and help redefine men’s luxury fashion.
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