Team Lead, Enterprise Engagement Manager

Parloa(5 days ago)

HybridFull TimeManager$147,000 - $168,000Customer Success

About this role

Parloa is a rapidly growing AI startup specializing in voice-first customer service solutions through natural language processing and machine learning. The company is expanding its enterprise team and is looking for a leadership role to manage and develop customer success managers, ensuring customer retention and growth. This role involves hands-on management, strategic oversight, and cross-functional collaboration.

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Required Skills

Customer Success
Account Management
Stakeholder Management
Retention
Expansion
Leadership
Process Improvement
Enterprise Software
AI
Machine Learning

About Parloa

parloa.com

Parloa is an AI agent management platform for contact centers that helps companies build, deploy, and manage conversational AI agents across voice and digital channels. It combines generative-AI dialogue capabilities with orchestration, NLU, integrations to telephony/CRM/contact-center systems, and monitoring tools to train and optimize assistants. Parloa targets enterprise customer-service teams looking to automate routine interactions, reduce handling time, and keep handoffs to human agents seamless.

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