Team Lead, Provider Support

Inovalon(1 month ago)

Tampa, FLOnsiteFull TimeManager$52,000 - $62,500Technical Product Support

About this role

The Technical Product Support Team Lead at Inovalon is a leadership role within the healthcare technology organization focused on enabling effective product support and maintaining high service standards. This position supports team performance and quality oversight while ensuring compliance with company policies and HIPAA requirements. The role contributes to broader operational goals by fostering associate development and supporting continuity of customer-facing services.

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Required Skills

Technical Support
Case Management
Salesforce
Phone Support
Email Support
Queue Management
Coaching
Training
Quality Assurance
Escalation Management

+9 more

Qualifications

Associate's Degree
Bachelor's Degree (Preferred)

About Inovalon

inovalon.com

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